How long does shipping take?

Please note that shipping times may be affected during public holidays. Refer to our China Public Holidays 2024 page for more information. Additionally, we offer different shipping methods to suit your needs, which can affect the delivery time.

  • Product-Specific Times: Each product page includes an estimated shipping time, which is based on the item's availability and the shipping destination.
  • Location Impact: Delivery times may vary based on your geographic location and the proximity to our distribution centers.
  • Shipping Method Selection: During the checkout process, you can choose from various shipping methods, each with its own estimated delivery time frame.

We recommend checking the estimated shipping time on the product page and selecting the most suitable shipping method during checkout to get a more accurate estimate of when your order will arrive.

How can I return an item?

To return a product please contact us at .

Please share with us why you want to return the product and upload a photo if the product is damaged or different from the one you ordered.

Will you restock items indicated as “out of stock?”

Yes, we frequently restock our popular items. If you find a product marked as “out of stock,” there's a good chance it will be replenished soon. We understand that waiting for a favorite item can be frustrating, so we encourage you to reach out to us directly. By contacting us, you can request information on specific product availability, and we can also notify you when the item is back in stock.

Is it safe to use my credit/debit card on your website?

Absolutely, your security is our top priority. For all transactions, including credit and debit card payments, we use PayPal, one of the most trusted and secure payment processing systems in the world. When you check out, you'll be directed to PayPal's secure platform, where you can complete your purchase safely. Here's how we ensure your security:

  • Secure Payment Processing: All card information is processed securely through PayPal's encrypted system, ensuring your data is protected.
  • No Card Information Stored: We do not store your credit/debit card information on our website. All card details are handled directly by PayPal.
  • Fraud Prevention: PayPal's advanced security measures help detect and prevent fraud, providing an extra layer of security for your transactions.

Whether you have a PayPal account or not, you can confidently use your credit or debit card on our site through PayPal's secure platform.

What is your return policy?

Our return policy is designed to be transparent and customer-friendly. We cover a range of scenarios including returns for different types of products and conditions under which a return can be made. For detailed information on our return policy, including the process, time frame for returns, and conditions for eligibility, please visit our dedicated page at Refund and Returns.

This page provides all the necessary details to ensure a smooth and hassle-free return experience. Should you have any specific questions or need further assistance regarding our return policy, feel free to contact us directly.



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