At 24loop, we aim to offer you the best shipping options, no matter where you live. We are committed to providing great value and service to our customers.

1. Return Process

Time Frame: You have 15 days from the date of receipt to initiate a return.

Condition of the Product: The product must be in the same condition that you received it. It must be unused, unaltered, and in its original packaging with all tags and labels attached.

Initiating a Return: To start a return, you can contact us on this page (click) or by sending us a message to If your return is accepted, we’ll send you a return shipping label (if applicable), as well as instructions on how and where to send your package.

Exceptions / Non-returnable items: Certain types of items cannot be returned, like perishable goods, custom products, and personal care goods. Please get in touch if you have questions or concerns about your specific item.

Buyer’s Responsibility: The buyer is responsible for the cost of return shipping, except in cases where the item is defective, damaged, or if the wrong item was received.

2. Refund Process

Upon receiving and inspecting the condition of your returned item, we will process your refund. If approved, you’ll be automatically refunded on your original payment method within a certain number of days, depending on your card issuer’s policies.

Return Destination: Please note that our products are shipped from various distributors located in China. Consequently, all items to be returned must be sent back to the specified address in China, which will be provided upon your return request approval.

Valid Tracking Number: When you send the item back, you are required to use a shipping service that provides a valid tracking number. Please ensure that you share this tracking number with us via The tracking number serves as proof of your shipment and allows us to track the return process promptly.

3. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us immediately so we can evaluate the issue and make it right.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at .

4. Customer Support

For more information about our return and refund policies, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at